How do I know if Miracle Computer Repair can Resolve my computer problems?
We fix 99% of the computer problems we work on. In the rare case it's something we can't fix then we will most likely not schedule the appointment at all. Instead, we will direct you to a company that can resolve your issues. If we come on site and find that we cannot resolve your issue then you will only be charged the 1 hour minimum of $100.00
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What are Miracle Computer Repair's rates?
There is a one hour minimum for all on site service calls no matter what. We have three(3) different types of on site service calls available. First, we have our regular on site calls which are $100.00 per hour and are usually scheduled a couple days ahead of time, Monday - Friday between the hours of 8:00 AM - 6:00 PM. Next, we have our priority service calls on site which are next day or Saturday service. Priority on site rates are $120.00 per hour and must be scheduled ahead of time. Lastly, we have emergency service calls (ESC) on site which are same day service any time day or night. Emergency service calls on site(ESC) are $140.00 per hour and we will have a technician on site within 2-3 hours. All emergency service calls on site must be secured with a major credit card. You will be charged for the one hour minimum for Emergency service calls on site( This is Non-refundable) via a major credit card before we send a technician out to you. Anything over the first hour(one hour minimum on all on site calls) is pro-rated in 15 minute increments. All fees are due upon completion. All parts are to be considered separate from our “timed hourly rates”. [Rates are subject to change without prior notice.] Online repair rates are fifty percent (50%) of the on site rates.
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How does the online computer repair and maintenance work?
When you sign up for the monthly maintenance package on our site trough the PayPal button, you will receive an email from us with a link that will open up in your default web browser to a site that will prompt you to install the remote access software. After you install the software and set the password that we specify for you we will send you an email letting you know when we will be connecting to your computer, usually within 24 hours. Fill free to reply back to this email to specify any preferred times for us to connect. If overnight maintenance works for you then please specify that. After that every month on the same day we will send you a 24-48 hour advance notice to let you know that maintenance is due. You may simply leave the computer on at that same time or you may once again specify your preferred time for us to connect or you may postpone the maintenance to a later date. During the maintenance we will check the overall health of your system. This may include updates for software and hardware which will include the following items: Anti-virus, anti-spyware, system file fragmentation, disk space used, clean out temporary files and temporary internet files, run an anti-virus and anti-spyware scans, check for any Microsoft updates. Once this is finished we will send you an email letting you know everything that was checked and any problems or recommendations we may have regarding your system. Rest assured that your privacy and security will always be our highest priority. We will NEVER open, read, access, copy, or transfer any of your personal documents or data on your computer system without prior consent.
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Why doesn't Miracle Computer Repair work on printers, or monitors?
Repairing computers takes years of training and experience. We strive to have the most highly competent technicians of the industry, so we ensure that our technicians focus on just computers and networking. Ever heard the saying "Jack of all trades and master of none"? Well we are the masters of computers and networking.
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What is Spyware?
A general term for a program that surreptitiously monitors your actions. While they are sometimes sinister, like a remote control program used by a hacker, software companies have been known to use spyware to gather data about customers. The practice is generally frowned upon.
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How soon can I get someone out here to fix my computer?
We prefer to schedule appointments 24 hours in advance. We understand that is not always possible so we do try to do same day service. If your schedule does not permit you to have us out during regular business hours we are available for 24 hour emergency service. Our 24 hour emergency service will permit us to have a technician out to you usually within an hour depending on your location. Emergency Service calls are double our regular rates. But, when you need us we will be there.
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Is there a guarantee on our work?
Due to the nature of computers and their users, there is no guarantee/warranty on our labor once we have left the premises. Because of this we ask you the client to check the technicians work. Try writing letters or sending and receiving emails. Play your favorite game. Go to your favorite websites. Open up documents and programs. Try printing or faxing if that is an option.
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Is there any warranty on parts?
There is a 90 day warranty on all parts purchased from and installed by Miracle Computer Repair Technicians. You must have the original work order receipt to receive a replacement warranty. If it is found that, “said”, item is not the issue you will be charged and or billed for any and all additional time the technician may spend attending to the issue.
Are there any legal documents?
Before the technician can begin working, there will be an item called a “Work Agreement” that will need to be read and signed. The “Work Agreement” states what our policies are and what our rates are.
At the end of the service there will be a “Work Order” that will need to be read and signed. The work order will show everything the technician has done and either that everything works to your satisfaction or you have decided to not have the technician do some portion of the work.
Upon signing the work order you release Miracle Computer Repair and its’ technicians of all liability and any further responsibility for your system(s) once we have left the premises.
Do we do billing?
We do not bill a client unless arrangements are made in advance. Also, you must be a previous client with good standing for this option to apply.
When and what forms of payment do we accept?
All fees are due upon completion. We accept cash, checks and credit cards (All major credit cards).
How much will it cost to fix my problem?
Because most issues are a combination of items, what you are seeing may not be the true issue. This being the case, it is difficult to accurately diagnose an issue over the phone without seeing it first hand. Because of this we charge by the hour and not by the job. Most items we can fix within the first hour. But that is no guarantee.
Do we do over the phone technical support?
Yes we do over the phone technical support. If you are wanting over the phone technical support you must have a major credit card. You will be asked for your credit card information, including the billing address for said card. If a technician is available at that time then we will help you right away. Otherwise a technician will call you back at a scheduled time that will be the most convenient for you as possible. You will be billed at the rate of two dollars ($2) per each minute.
Do we sell or carry parts?
Miracle Computer Repair is not a store. We do not sell parts to the general public. We do carry parts for trouble shooting purposes. If a part is needed to fix a problem our clients may purchase that part or parts from us. We do not usually carry specialty parts. If specialty parts are needed they may be special ordered and installed at a later date.
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Virus Removal
Viruses come in many forms and styles. Our technicians use varying techniques and software in removing the myriad types of viruses from your computer system(s).
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Spyware Removal
A general term for a program that surreptitiously monitors your actions. While they are sometimes sinister, like a remote control program used by a hacker, software companies have been known to use spyware to gather data about customers. The practice is generally frowned upon. Our technicians use varying techniques and software to remove the myriad types of spyware that may be on your computer system(s).
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Online Backup, Data Retrieval and Transfer
We understand that your data is important and unique to you. This being the case, we try to save as much data as possible when applicable. When you have a hard drive failure or crash we will do our best to retrieve that data for you. If we cannot retrieve that data for you with the tools and equipment we have on hand at that time, we have contracts with DriveSavers.com who can retrieve the data from failed hard drives 90% of the time. When ever we come to do any service on your computer, if we see that your computer does store critical data, we will ask if you are backing up your computer on a regular basis. If the answer is no, then we will recommend that you do backup of at least your critical data at least once a week. Our backup software of choice is Acronis True Image which you can purchase at any time here. If you choose to purchase a new system instead of fixing the old we can also transfer your data for you.
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Wired and wireless home networking
Our technicians are versed in both wired and wireless networking and carry with them the tools and equipment needed to diagnose and repair most network issues. We're not electricians so we can't pull wires through your walls but if you provide the tools we can sometimes drill a hole and feed a wire through it.
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Hardware & Software Troubleshooting
Our technicians are well versed in researching and solving hardware and software issues. But, due to new technology coming out almost daily, our technicians may have to do research online or on the phone for ways to resolve your hardware or software problems. This does not make our technicians less knowledgeable or experienced. It simply means that your issue is something we may not come across on a daily basis.
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Data Retrieval and Transfer
We understand that your data is important and unique to you. This being the case we try to save as much data as possible when applicable. When you have a hardware failure such as a hard drive. We will do our best to retrieve that data for you. If you choose to purchase a new system instead of fixing the old we can also transfer your data for you.
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